Asset Panda Delivers a Sense of “Zen” to the Help Desk Team

By November 1, 2018Asset Tracking, Blog, Integration

Asset Panda Delivers a Sense of “Zen” to the Help Desk TeamFor companies who have a large inventory of IT equipment, it’s common knowledge that all of that equipment needs service, maintenance, upgrades and even replacement at one time or another. When an item goes out of service, employees rely on the help desk or IT team to be on top of the situation from the moment a ticket is submitted. Companies don’t have time for maintenance requests to fall through the cracks. That’s why the integration of Zendesk with the Asset Panda platform is such an important feature that’s changing the way the help desk operates.

Help desk software is becoming more prevalent as businesses invest more money in their IT equipment. Help desk software enables support agents to track, prioritize, and solve customer support tickets. The majority of a company’s customer or user relationship is dependent on their interaction with the help desk. Keeping that operation running is what help desk software is all about. There are different options available to businesses, and some are better suited for small to midsize companies, while others are more appropriate for larger organizations.

Zendesk is a ticketing system that acts as a shared inbox for all questions and concerns regarding your company’s assets. This way, no matter what channel is used—email, chat, Twitter, etc.-—the help desk team is always provided with a consistent ticket, making ticket management much easier for the agent to help more quickly solve the issue to their satisfaction.

The integration of Zendesk into Asset Panda provides users with real-time access to the status of their IT assets and enables them to store all of the information regarding those assets in one centralized, easy-to-access location. Zendesk’s cloud-based software helps streamline support with time-saving tools. It’s intuitive and easy to use because it’s built with both customers and help desk agents in mind.

Users see a plethora of benefits from the integration of Zendesk into Asset Panda, including:

  • Access to the records for fixed assets, employees, locations, etc. inside your Zendesk application.
  • Quickly find and reference assets related to support tickets and update asset records through the integration.
  • Use customizable filter settings in the app to identify specific data.
  • Submit work orders, check the progress of a repair and make informed decisions about whether additional IT assets may be needed.
  • Display lists of related assets alongside help tickets, giving them fast and seamless access to vital information.
  • Custom filtering allows users to provide asset lists based on requester, individual tag IDs, problem types or any kind of custom field you want.

And just like Asset Panda, Zendesk’scustomer service and engagement platform is powerful and flexible, and scales to meet the needs of any business.

Asset Panda is a flexible and customizable system for tracking and managing your assets, optimizing and streamlining everything from auditing to facilities management, equipment support ticketing, compliance, and purchase order management. Unlike other systems, Asset Panda is highly configurable, so it can become whatever companies need it to be, and adjusts as their needs change. Asset Panda enables clients to track their IT assets exactly how they want, either online or via free mobile iOS and Android apps that sync with the cloud from the mobile devices they already carry.

Companies of every industry sector and size rely on Asset Panda and top-notch integrations like Zendesk to help them manage millions of dollars’ worth of vital assets. Request a quote and get a free 14-day trial to discover how Asset Panda will completely change the way you track assets moving forward.

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