Electronic Assets Tracking Improves Your Request Ticket System

customer supportDo you currently rely on an electronic assets tracking platform to track and manage your fixed assets? If so, then you likely can point to the savings of time and money associated with outsourcing this key function. An electronic assets tracking platform eliminates the frustration and errors that often result from manual tracking methods. It provides greater transparency into the location and condition of fixed assets, along with insight on other key details like depreciation, average usage, maintenance history and more. Additionally, such platforms can help facilitate communication among all stakeholders involved in the lifecycle of your fixed assets. In the long run, improved communication can promote more accountability and accuracy throughout your organization.

If you’re a company that routinely reviews employee requests – whether for IT service, equipment, tools or something else – you’ll appreciate the efficiencies that a request ticket system can bring your organization. When used in conjunction with your electronic assets tracking platform, a request ticket configuration puts real-time data at your fingertips 24 hours a day. This kind of accuracy and efficiency allows your company to determine at any time the assets you currently have, the condition those items are in, and where they’re located – and that’s just the beginning.

Limitations of the ‘Old School’ Way

An electronic assets tracking system with request ticket configuration effectively replaces the “old school” way of submitting internal requests: email. There are limitations associated with this more manual method, however. One of the most significant drawbacks is that it’s difficult to prioritize tickets when you’re using email. Prioritization with email usually means addressing the requests in chronological order, regardless of urgency. A request that should probably take priority over the others may remain unanswered for an inordinate amount of time.

Email ticket requests may be addressed by a team of employees. Inevitably, that means a lot of back and forth, “reply all” and “cc” messages that clog inboxes. Busy staff often forget to keep each other in the loop, resulting in confusion and frustration. Tracking email communication can be a challenging and time-consuming endeavor that causes service delays. Request ticket systems, much like electronic asset tracking platforms, centralize all of your asset-related communication in a single location. Your staff no longer have to comb through their inboxes for lost email. Your complete communication history on any ticket is housed in one easy-to-access location. You can keep requests moving smoothly and minimize disruption to employees’ ability to do their jobs with the technology they rely on to do them.

Electronic Assets Tracking: Benefits You Can Quantify

Used in conjunction with an electronic assets tracking platform, your request ticket system promotes greater transparency, accountability and collaboration. When an employee assigned to a specific request is out of the office, another staff member can pick up the request seamlessly.

Here’s an interesting statistic: According to MetricNet, the cost of manually handling a help desk ticket is $22. “By automating the process, 22 percent of total service desk tickets were resolved at practically no cost.” 

An electronic assets tracking platform with request ticket system configuration delivers that automation and provides you capabilities including the ability to generate detailed ticketing reports, customize your approval process to accommodate your specific needs, schedule routine maintenance, track custom values like repair and replacement costs, and much more. Asset Panda’s best-in-class solution puts all of this information at your fingertips. Using the smartphones and tablets you and your employees already carry, Asset Panda’s mobile app is your gateway to real-time asset data. To learn more, go to assetpanda.com

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