As a mechanic, your tasks on a day to day basis vary. Sometimes you don’t know what’s going to happen when you look under the hood of one of your client’s cars. Working on so many different cars requires you to know how to implement project management so you can get everything done on time.
However, clients never like getting surprises. Tracking repairs as you work helps you create efficient invoices and help your clients see exactly what work you did on their vehicle.
Creating Efficient Invoices
Clients like to know what you’ve done on their vehicle. But you work on several cars on a given day. You can’t possibly keep track of all the repairs you’ve done on them just off the top of your head.
Creating efficient invoices relies on you having a system for tracking your work. The best way to do this is to have a workflow tracking system.
Asset Panda’s infinite customization options make for an excellent choice in tracking car repairs. You can list each of your client vehicles as assets in the asset fields. Then, once you’ve created records for each car you work on, you can register any related details in that field.
Having this type of repair tracking will then help you create clear invoices when the time comes.
Creating clear invoice structures is a vital part of that clear communication. Efficient invoices communicate to your client what happened and why. They’ll also clearly communicate the value of those repairs.
Itemizing Car Repairs For Client Reference
Hand in hand with creating efficient invoices is being able to itemize repairs so your clients can know what you’ve done on their vehicle.
Efficient invoices serve to show clients why you’re charging the cost on their final bill. It creates a sense of transparency, so they know they’re being treated fairly. Clients love it when you’re able to show them what you’ve done. It also helps them understand what systems have been repaired. That way, when they come across car problems in the future, they can refer back to what’s been done and see if it’s related or if it’s something new.
However, invoices likely won’t be able to answer the question of why certain repairs were necessary. Itemizing maintenance can help you have points to talk to your clients about. These points will help you explain what repairs you performed and why they were necessary for the health of your client’s car.
Establishing a Sense of Fairness Between Your Work and Client Payment
There’s a delicate balance to strike when it comes to fairness for you and your clients. On the one hand, you need to get paid what you’re worth. Your expertise and labor are worth a certain amount of payment. On the other hand, your clients may be wary of paying too much. They likely have experience with being jerked around by other mechanics.
It is possible to strike that balance. The best way you can do that is by establishing a practice of clear communication. Let your clients know what they can expect from your work as far as prices go before you start working. Be clear that you won’t necessarily be able to guarantee that this is the only repair their car will need. Even if the worst should happen, your clients are more likely to be willing to pay it with you being upfront about what could happen.
Working with clients is an integral part of being a mechanic. People can be particular about their cars, and some of that may come across as them being difficult to work with. However, with clear communication and an effective way of dealing with issues that may come up, your client interactions will be easier to manage.