I need to enter more assets. How do I upgrade my account?

The upgrading process is very simple:

  • Login to your Asset Panda account at: https://login.assetpanda.com
  • Click on the “upgrade” button on the top right corner of the screen
  • The next screen is the “Upgrade Your Account” screen, where you can select the desired number of users and assets.
  • Enter your credit card information.

How do I update my credit card info?

Updating your credit card information is very simple. Once you are logged into Asset Panda, click on the drop-down arrow next to your username at the top of the screen. Select “Account.” Then, click on the button “Update my CC Info,” enter the requested information, and click “Save Payment.”

How do I add users?

Users are added in the “Company Settings” page which can be accessed by clicking on your user name in the main menu. A video tutorial is available in the support section of Asset Panda’s website.

How do I set up / change user rights?

Asset Panda allows you configure a user’s access under the Company Settings page. Learn more about Adding and Configuring users by viewing the video tutorial at:  https://www.assetpanda.com/tutorials/

How do I upload my logo?

Asset Panda allows you to upload your logo to be reflected on all of your reports. Upload your logo in the Company Settings page.

  • Click on the drop down arrow next to your name to navigate to the Company Settings page.
  • Click on the “Choose File” button to browse for your logo file.
  • Click on the “Save Logo” button.

Do I need another piece of hardware to scan barcodes?

One of the biggest advantages of the Asset Panda system is the integrated barcode scanning function included in the mobile app. What this means is that there is no need to purchase expensive barcode scanning devices and that any user with a mobile device can quickly search, update and maintain accurate asset records. For reading bar codes quickly and efficiently, it’s best to have a mobile device with a high resolution camera and autofocus.

This includes the following devices using an iOS / Android OS:

  • iPad mini and iPad mini with Retina display
  • iPad 3rd generation and above
  • iPhone 4 and above
  • Android devices

How do I purchase barcodes?

Metalcraft is an innovative manufacturer of custom tags for identifying, tracking, and controlling property, products, and processes. These customized products may include consecutive numbers, constant copy or variable data using barcode. They are known for durable tags and labels, industry expertise and an exceptional customer experience.

What types of barcodes work with the product?

Asset Panda can scan the following types of barcodes:

  • QR code
  • EAN-13
  • EAN-8
  • UPC-A
  • UPC-E
  • Code 128
  • Code 39
  • Code 93

For more information on how to generate your own barcodes through Asset Panda’s system check out our user guide.

Can I scan QR codes?

Yes, Asset Panda can scan QR codes.

*Please also see our video tutorials on how to use barcode scanning with Asset Panda at the following location: https://www.assetpanda.com/tutorials/

Is my information secure? Where is my data stored?

Asset Panda’s software and data are securely hosted by Amazon Web Services (AWS) EC2 and S3. Data exchange uses a 256 bit encryption SSL.

Password Requirements

You must have a minimum of 8 alpha-numeric characters. Special characters (i.e.: @, $, &) are not supported.

Are you PCI compliant?

Yes, Asset Panda’s payment system is PCI DSS compliant

Are you a global company?

Asset Panda’s system is accessible via web and mobile apps from anywhere in the world.

How many assets does your company currently track?

Asset Panda is currently tracking assets with a total value of over $2 Billion.

Does Asset Panda work in other currencies?

Asset Panda’s default currency is the U.S. Dollar ($). However, the ability to change currency symbols is currently under development and should be available soon. In the meantime users can create custom text fields for currency values and use the currency symbol of their choice.

What kind of assets do you track?

Asset Panda can be used to track all types of fixed assets, such as tools, equipment, parts, phones, computers, other IT assets, office furniture, leases, inventory, art, collectibles and personal possessions.

Adding Assets

You can add assets to your account several ways.

  • Adding New Assets on the Web App
  • Adding New Assets on a Mobile Device
  • Importing Assets via a Spreadsheet
  • Add Assets Using the Replicate Function
  • Check out the video tutorials for a demonstration of how to add assets using any of these methods.


Custom Configuration & Reporting

Asset Panda has tremendous flexibility to be customized to fit your specific needs. You can create custom actions, custom fields, and custom reports. Check out the video tutorials for a demonstration of how to customize your account.


Auditing Assets

The new audit function of the iOS and Android apps allows the users to carry out onsite audits via barcode scanning, automatically update location and area information, and generate audit exception reports. Learn more by viewing the tutorial at: https://www.assetpanda.com/tutorials/

What is a ghost asset?

A ghost asset refers to property that is lost, stolen, or unusable and yet still remains listed as an active fixed asset.
An estimated 10 to 30 percent of fixed assets on a business’s books are ghost assets, meaning that you could be overpaying on your taxes and insurance by 30 percent or more.
Once you find these ghost assets, you need to eliminate them and remove them from your financial statements. This way, you can demonstrate that you no longer have the asset and should not be charged for it.

How does Asset Panda help me reduce my costs and increase my profits?

Asset Panda can increase your profits the following ways:

  • Save on property taxes
  • Save on property insurance
  • Save on Federal/State taxes
  • Reduce asset losses due to misplacement, theft and mis-allocation
  • Reduce need for replacement asset purchases by reassigning existing assets

How does Asset Panda help me save on taxes?

Property Taxes – Most companies pay property taxes based on the total asset value. By keeping accurate records of asset value and eliminating ghost assets, a company can ensure that do not overpay on property taxes.
Federal and State Taxes – By keeping their asset base updated and eliminating ghost assets, companies can take advantage of a full tax write off in the year that an asset is lost, instead of delaying the tax benefit by depreciating an asset that no longer exists.

How does Asset Panda help me save on insurance?

Most businesses pay property insurance based on the total value of assets. A high level of ghost assets results in an artificial asset value that is too high and an overpayment of property taxes.

What are the recommended specifications for Asset Panda on iOS and Android?

Here are our Asset Panda app recommendations for optimal performance:

Android Application:

• Android 5.0 (Lollipop) or higher

• Camera on device has autofocus

iOS Application:

• iOS 9.0 or higher

• iPhone 5S or higher

• iPad 3 or higher

Which web browsers are supported by the Asset Panda web application?

Asset Panda’s web application has been tested to work with the following browsers:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Opera

Internet Explorer is not currently supported.