SUPPORT TICKET SOFTWARE

POWER UP YOUR HELP DESK AND REDUCE
YOUR SUPPORTCALL WORKLOAD

Asset Panda’s highly flexible support ticket software Platform works in conjunction with the Asset Panda Enterprise Service Desk Module to help you streamline and manage your service desk functions.

For an Asset Tracking Specialist (855) 898-6058

The only asset tracking software you need.

So easy a Panda can do it!

Centralized Asset
Database

No Expensive Scanners

Hosted in
the Cloud

World-Class
Customer Support

Easy To
Use

Secure
Access

Juggle spending limits with evolving software and hardware requirements, all while providing exemplary tech service. Asset Panda helps you stay on top of everything from servers to tablets, all while ensuring that repairs, updates, and upgrades occur at the right time and under the right circumstances. Since the people using the equipment are the ones updating the information about the assets as they work, your data is updated in real-time—something that’s invaluable when it comes to providing outstanding, timely service.

Users can request service or maintenance support for any asset on the platform by simply scanning the code through our free Mobile App. Your support team receives alert by email or in-app notification when new tickets are opened. Repairs can be scheduled in the module itself, adding notes, photos, and documents to authenticate steps taken. When complete, the technician can close the ticket, but can access the asset history anytime and anywhere—online on in the palm of their hands.

Asset Panda’s Enterprise Service Desk Module allows you to:

  • Centralize maintenance support requests and service orders in one place
  • Provide timely support services to every department in your organization
  • Send automated emails to appropriate parties
  • Keep an accurate, real-time record of the asset lifecycle

Asset Panda goes beyond ordinary tracking software to give you the kind of visibility and control over your tracking, managing, and asset support processes. And because it works the way you do, on devices your employees are already using, your entire organization can work smarter.

FLEXIBLE PLATFORM

Configure to fit your unique needs today, and as your needs change.

FREE MOBILE APP WITH ADVANCED BARCODE SCANNING TECHNOLOGY

Built-in barcode scanner works on devices you’re already using so you can access information from anywhere without additional hardware. Syncs with your cloud account. Android iPhone/iPad ICONS

EASY TO USE

Our intuitive interface makes it simple.

SAVE TIME AND MONEY

Replace those costly, time-consuming spreadsheets by
seamlessly integrating data into the platform. (You can import data
back to Excel if needed.)

UNLIMITED USERS

Comprehensive database of high quality, real-time, up-to-date
information that allows you to know everything there is to know about your assets.

ON-DEMAND ACCESS

Know what you need to know, when you need to know it.

CUSTOMIZED REPORTING

Makes data relevant and contextual. Organize data by location,
category or any number of fields.

WORLD-CLASS US-BASED CUSTOMER SERVICE

Solve problems quickly and efficiently.

ENTERPRISE HELP DESK MODULE

Reduce the number of IT support calls you receive by centralizing maintenance support requests and service orders in one place. Provide timely support services to every department in your organization.