ITAM Best Practices to Manage Your Clients' Devices and Improve Your Bottom Line

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As a managed service provider, you have numerous moving parts to manage across your client accounts each day. From deploying laptops to new employees to responding to incoming service tickets, you need seamless access to all your clients’ IT asset inventories at any given time. In short, you need an effective and centralized IT asset management (ITAM) program.

The purpose of IT asset management is to gain visibility and control over your clients’ asset inventories so you can increase operational efficiency, optimize ticket response times, and ultimately improve your bottom line. To properly manage your customers’ IT assets, it is paramount to implement a comprehensive ITAM strategy and software that gives you full visibility into the status, location, and utilization of these assets in real time. Not only does effective IT asset management help you and your clients avoid unforeseen costs and business disruptions, but it ultimately helps you improve customer satisfaction and retention.

While you likely have methods and tools in place to track your customers’ IT asset inventory today, a thorough strategy built with ITAM best practices in mind is vital to your success. Not to mention, comprehensive MSP software can vastly improve your team’s productivity and even help you introduce new revenue streams.

In this guide to IT asset management for MSPs, we’ll discuss: