Frequently Asked Questions

Using Asset Panda

How do I add assets to the system?

Users can add assets to the system by importing spreadsheets, duplicating existing assets, or manually adding them through our mobile or web apps.

  1. Log in to Asset Panda
  2. Click the “upgrade” button on the top right corner of the screen
  3. Select the desired number of assets to add
  4. Enter your credit card information

Absolutely! Asset Panda features a robust audit tool that enables users or administrators to quickly start, schedule, and complete audits from any of our supported devices.

  1. Log in to Asset Panda
  2. Click the drop-down arrow next to your username at the top of the screen and click “Account”
  3. Click “Update my CC Info”
  4. Enter the desired information, then click “Save Payment”
  1. Log in to Asset Panda
  2. Click the drop-down arrow next to "Configuration" and click "User Configuration"
  3. Click "+ Create New User"
  4. Enter the user information, then click “Save and Close”
  1. Log in to Asset Panda
  2. Click the drop-down arrow next to "Configuration" and click "User Templates"
  3. Click "Add New User Template" or "Edit" next to an existing template
  4. If you're adding a new template, enter a name for the template and select an existing template to copy if desired
  5. Modify the permissions for the user template, then click "Save Permissions"
  1. Log in to Asset Panda
  2. Click the drop-down arrow next to "Configuration" and click "Company Settings"
  3. In the Company Logo section, click "Choose File" and select your image (Note: all logos will scale down to a maximum of 253 pixels wide or 75 pixels tall)
  4. Click "Save Options"

Asset Panda supports a wide variety of global currency symbols, but does not currently support conversion between currencies.


Do I need to buy hardware to scan barcodes?

Nope! Forget about buying expensive barcode scanning hardware.

One of the biggest advantages of the Asset Panda system is the integrated barcode scanning function included in the mobile app. Any user with a mobile device can quickly search, update and maintain asset records to improve the accuracy of your data.

Asset Panda can scan the following types of barcodes:

1D Barcode Types

  • EAN-13
  • EAN-8
  • UPC-A
  • UPC-E
  • EAN-2/EAN-5 Add-On
  • Code 32
  • Code 39
  • Code 128
  • ITF (Interleaved 2 of 5)
  • Code 93
  • Code 11
  • Code 25
  • Codabar
  • GS1 Databar
  • MSI Plessey

2D Barcode Types

  • QR Codes
  • Datamatrix
  • PDF417
  • Micro QR Code
  • Micro PDF417
  • MaxiCode
  • GS1 DotCode

Postal Code Types

  • RM4SCC (Royal Mail 4 State Customer Code)
  • KIX (Klant Index)
  • Posi LAPA 4 State Code


If you want to print your own barcodes, you can easily do so with the barcode generator built into Asset Panda's web app.

If you need barcodes that can stand up to heat, moisture, chemicals or other environmental hazards, you can purchase them directly from our partner, BuyAssetTags.

Supported Devices and Browsers

What iOS and Android devices are supported by Asset Panda's mobile app?

Asset Panda officially supports the following devices:


  • Android 5.0 (Lollipop) or higher
  • Devices with autofocus camera feature


  • iOS 11.0 or higher
  • iPhone 5S or newer
  • iPad Air or newer

Asset Panda’s web application has been tested to work with the following browsers:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Opera

Internet Explorer is no longer supported.


Is my information secure? Where is my data stored?

Asset Panda’s software and data are securely hosted by Amazon Web Services (AWS) EC2 and S3. Data exchange uses TLS 1.2 encryption.

User passwords must contain at least one number and one letter and have a length between 8 and 20 characters.

Yes! Asset Panda’s payment system is PCI DSS compliant.

About Asset Panda

Is Asset Panda a global company?

Asset Panda’s system is accessible via web and mobile apps from anywhere, and we serve clients around the globe.

Asset Panda can be used to track any type of fixed assets, and we have clients who track items such as tools, equipment, parts, phones, computers, other IT assets, office furniture, leases, inventory, art, chickens, collectibles and personal possessions.


How does Asset Panda help clients reduce costs and increase profits?

By providing a central system of record for assets, Asset Panda helps clients save money by reducing property taxes, property insurance, Federal/State taxes.

Asset Panda also helps our clients reduce asset losses due to misplacement, theft and mis-allocation and enables clients to avoid double-purchases and early equipment breakdowns with better tracking and consistent maintenance.

A ghost asset refers to property that is lost, stolen, or unusable and yet still remains listed as an active fixed asset. An estimated 10 to 30 percent of fixed assets on a business’s books are ghost assets, meaning that you could be overpaying on your taxes and insurance by 30 percent or more. Once you find these ghost assets, you need to eliminate them and remove them from your financial statements. This way, you can demonstrate that you no longer have the asset and should not be charged for it.

Most companies pay property taxes based on the total asset value. By keeping accurate records of asset value and eliminating ghost assets, a company can ensure that do not overpay on property taxes.

By keeping their asset base updated and eliminating ghost assets, companies can take advantage of a full tax write off for state and federal taxes in the year that an asset is lost, instead of delaying the tax benefit by depreciating an asset that no longer exists.

Most businesses pay property insurance based on the total value of their assets. A high level of ghost assets results in an artificial asset value that is too high and an overpayment of property taxes.