September 27, 2016
Asset Panda Adds Freshservice Help Desk Ticketing System To Cloud-Based Asset Tracking Platform
Frisco-based Asset Panda rises to the next level of functionality in helping companies optimize the processes of tracking, managing, and supporting their assets by introducing the integration of Freshservice to its already robust suite of asset tracking tools.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that was founded with the mission of enabling companies of all sizes to provide great customer service to its users. Freshservice was designed using Information Technology Infrastructure Library (ITIL) best practices to enable organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. With its simple user interface, ease of use, speed of setup, and customer service, Freshservice can be easily configured to integrate with other business and IT systems such as Asset Panda when it comes to help desk ticketing systems.
By integrating Freshservice with Asset Panda, one of the most flexible and customizable systems in the industry for tracking and managing assets, any device detected on the customer’s network and its affiliated data such as IP address, serial number, maintenance records, etc. can be detected by Freshservice and pushed in real time into Asset Panda. This integration allows for more asset tracking services for connected devices through Asset Panda like repairs, work orders, acknowledging and tracking tickets, check in/out, disposals and location tracking.
The integration of Asset Panda and Freshservice ensures every incident and service entered through Freshservice gets ticketed, categorized, marked, tracked and resolved with the service desk solution. These incidents are tracked through Asset Panda and can help companies identify trends or common occurrences during the lifecycle of an asset. Help desks can prioritize and assign tasks based on the impact and urgency, resulting in a quicker resolution, workaround and response. Freshservice is cloud-hosted, just like Asset Panda, which means it also requires zero maintenance while keeping data secure and the system fully automated.
“Incidents and service requests are notorious for falling through the cracks and going unresolved thus creating a multitude of problems,” says Rex Kurzius president and founder of Asset Panda. “With the integration of Freshservice into the already powerful suite of asset tracking tools available to Asset Panda users, the combination of the two systems together allow our users collaborate with their team, drive insights, and stay on top of a growing service ticket pile anytime, from anywhere.”
“For many companies, handling and tracking a large number of assets has become too time-consuming and keeping up with the growing number of maintenance requests and help desk tickets is overwhelming,” continues Kurzius. “Freshservice focuses on solving an organization’s internal IT issues by allowing the help desk to link incidents, service requests problems and changes with any given assets through Asset Panda. Employees can manage inventory and study the health of an asset and proactively diagnose potential threats.”
Asset Panda’s asset tracking and management platform features an intuitive interface that makes it easy to work from anywhere, on devices employees are already using. That means they have quick and easy on-demand access to everything they need to know about their company’s assets. The ability to manage the information down to the location, area in the location and actual asset gives Asset Panda users the ability to allow the mobile users to see and track only the assets they are responsible for tracking. Asset Panda optimizes and streamlines everything from auditing to facilities management, equipment support ticketing, compliance, and purchase order management. Unlike other systems, Asset Panda is highly configurable, so it can become whatever companies need it to be, and adjusts as their needs change.
“With each tool we integrate into Asset Panda, we take our users to the next level of functionality,” says Kurzius. “Asset Panda gives organizations a simple way to solve their big problem of tracking and managing the assets they own. This makes it easy for all users to access the information they need, when they need it, from wherever they happen to be working.”
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About Asset Panda
Asset Panda, the most powerful, yet simple to use free asset tracking software in the world, enables clients to track their IT assets exactly how they want, and from the mobile devices they already carry. The platform may be accessed either online or via free mobile iOS and Android apps that sync with the cloud. The apps include a mobile barcode scanner, so there’s no need to purchase a separate handheld barcode scanner. Users can add voice notes, videos, documents or photos to the asset’s information. The tool allows users to view check-in/check-out status, GPS location, lease/purchase information, complete maintenance history, insurance information, and the depreciation and inflation calculations your accounting and compliance teams require. Companies of every industry sector and size – including some of the world’s biggest brands – have chosen Asset Panda to help them manage millions of dollars’ worth of vital assets.
For more information, visit www.assetpanda.com.