On-Wing Services Team Saves Over 4,000 Hours a Year with Asset Panda

Summary

The On-Wing Services team at one of the leading suppliers of business aviation engines is responsible for maintaining more than 3,500 engines worldwide. Their work covers a very unique set of clients and is vital for keeping business jets moving safely.

Led by Director of On-Wing Services Tim Wyckoff, the team is made up of 50 technicians and supporting teams of quality and logistics professionals around the world. More than half of their clients maintain a fleet of just one aircraft and lack a dedicated maintenance team. They rely on the On-Wing Services team to perform critical maintenance services at Authorised Service Centres and call on them to address critical aircraft-on-ground situations.

Their work requires a great deal of coordination to ensure fast response times. However, they found that manually tracking everything from tools to work orders with a spreadsheet wasn’t effective enough for such a complex operation. This highlighted the need for a more reliable aviation asset management approach to support maintenance teams, improve visibility, and keep critical aircraft services running smoothly.