Integrations
ServiceNow + Asset Panda Pro
Connect ServiceNow with Asset Panda Pro to import asset, user, and incident records into the collections your team uses.
Key benefits
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Spend less time re-entering records
Bring ServiceNow assets, users, and incidents into Asset Panda Pro through mapped imports instead of transferring the same information by hand.
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Match records with more confidence
Map identifiers such as ServiceNow Sys ID, serial numbers, and incident numbers to help keep imported records consistent and reduce duplicate entries.
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Keep supported ticket fields aligned
When supported ticket fields are updated in Asset Panda Pro, those changes can be reflected automatically in ServiceNow.
What data can you sync between ServiceNow and Asset Panda Pro?
The integration supports inbound ServiceNow records and a narrower outbound flow for ticket updates.
| Record / workflow | Data direction | Behavior |
|---|---|---|
| ServiceNow assets | ServiceNow → Asset Panda Pro | Import asset records into a selected Asset Panda Pro collection using field mapping. |
| ServiceNow users | ServiceNow → Asset Panda Pro | Import user records and map the relevant identifiers and fields. |
| ServiceNow incidents | ServiceNow → Asset Panda Pro | Import incident (ticket) records into a mapped collection. |
| Supported ticket field updates | Asset Panda Pro → ServiceNow | Reflect supported changes made in Asset Panda Pro in ServiceNow tickets; field availability depends on the ServiceNow API. |
Inbound records can be refreshed on a schedule when automation is configured. Supported outbound ticket updates are automatic; a fixed latency or default inbound schedule is not documented.
How the ServiceNow integration works
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Prepare your ServiceNow connection
Collect the instance URL and create an OAuth application using an authorized ServiceNow account. Keep the Client ID and Client Secret available for setup.
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Add ServiceNow in Asset Panda Pro
From Settings > Account Management, open the Integrations area, select ServiceNow, enter the URL and credentials, and test and save the connection.
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Map the records you want to import
Choose the ServiceNow entity and destination Asset Panda Pro collection, then match the fields you need. Use stable identifiers such as ServiceNow Sys ID to support accurate record matching.
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Set an inbound sync schedule if needed
Save the mapping and optionally configure scheduled imports. Updates to supported ServiceNow ticket fields from Asset Panda Pro are handled through the integration’s outbound flow.
Detailed setup: ServiceNow Integration Knowledge Base
Requirements
- Asset Panda Pro administrator access to configure the integration.
- A ServiceNow instance URL and account credentials authorized to access the required data.
- ServiceNow REST API access (including the rest_service role) and appropriate permissions to register the OAuth application.
- The Client ID and Client Secret generated for the ServiceNow OAuth application.
- Access to the relevant ServiceNow records and fields; additional ACL setup may be needed for a restricted integration user.
For larger imports, confirm ServiceNow API limits and expected data volume during setup.
Frequently asked questions
Does Asset Panda Pro integrate with ServiceNow?
Yes. Asset Panda Pro can import ServiceNow assets, users, and incidents and update supported ServiceNow ticket fields.
Which ServiceNow records can I import?
Assets, users, and incidents can be imported into selected Asset Panda Pro collections using field mapping.
Is ServiceNow synchronization bidirectional?
Yes, within limits. Import assets, users, and incidents into Asset Panda Pro; send supported ticket field updates back to ServiceNow.
Can I map ServiceNow records to our existing fields?
Yes. Select a ServiceNow entity and Asset Panda Pro collection, then match fields. Use Sys ID as a stable record identifier.
How often does ServiceNow data update?
Inbound imports can run on a configured schedule. Supported outbound ticket updates are automatic, with no documented real-time guarantee.
What access is required to set up the integration?
You need Asset Panda Pro administrator access, a ServiceNow instance URL, authorized credentials, OAuth Client ID and Secret, and required ServiceNow permissions.
About ServiceNow
ServiceNow is a workflow platform used for IT service management, including incident tracking and resolution. Connecting it with Asset Panda Pro brings selected ServiceNow service and asset information into your asset management workflows while keeping supported ticket updates aligned.
Connect your service desk and asset records
Give your team a clearer view of the ServiceNow records that matter to day-to-day asset work, with mapped imports and supported ticket updates between systems.
